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Assigning and detaching units

Assign a unit to a call by hand, set the primary unit and detach somebody from a call.

Select a call and choose ASSIGN UNIT. A row opens under the routing editor labelled "Assign an available, unattached unit".

The list

Only eligible units are offered. ASSIGN is unavailable when no eligible units are online, and a unit has to clear or detach before they can be assigned.

The eligibility and ordering rules are on automatic assignment.

Each option shows the callsign, the department tag, the subdivision if one is set, and a reason such as IDLE with a number of minutes, or SUPERVISOR.

Primary

The Primary checkbox sets that unit as primary on the call. Only one unit holds it, so ticking it moves it from whoever had it.

The primary unit is badged PRIMARY beside their callsign in the UNITS row and sorts first in that list.

Detaching

Each attached unit in the UNITS row has a cross. Selecting it asks for confirmation, naming the unit.

Detaching a unit does not clear the call, even when it removes the last unit.

Alongside automatic assignment

Manual and automatic assignment work on the same call at the same time. See automatic assignment.

Related pages

  • DispatchThe dispatcher workspace, the two tabs, what changes when you enter the dispatch view, and what happens with two dispatchers on at once.
  • Unit statusWhat each entry in the STATUS dropdown means and which one makes you eligible for assignment.
  • Call routing and requirementsThe routing editor sets which department owns a call, requests a specific subdivision, and marks a call as needing a supervisor.
  • Automatic assignmentAutomatic assignment assigns available units to open calls, processes calls by priority, and can be overridden for a dispatcher session.
  • Creating a call from dispatchThe dispatcher call form, the three announcement modes and the supervisor required checkbox.
  • Working a call as a unitAttaching to a call, marking en route and on scene, adding call notes, detaching, and the disposition prompt when you are the last unit.

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