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Call routing and requirements

The routing editor sets which department owns a call, requests a specific subdivision, and marks a call as needing a supervisor.

The routing editor is under the button row in CALL CONTROL. Four controls and a SAVE REQUIREMENTS button.

Department

The dropdown lists every department in your community.

Automatic uses your community's routing rules. Choosing a department explicitly overrides that.

The ROUTING line in the call detail shows the result either way, so you can see which department a call resolved to before units are assigned.

Announcement

Automatic, Manual radio and CAD only, shown when AutoDispatch is enabled for your community.

These match the choices on the call creation form and can be changed at any time. Changing this does not transmit anything.

Requested subdivision

Choose from the dropdown and select ADD.

The dropdown lists subdivisions currently set by units on duty. When nothing qualifies the control is unavailable and shows None available.

Each subdivision you add appears as a tag on the call. Amber and WAITING until a unit carrying that subdivision attaches, then green and ASSIGNED. The cross on a tag removes the request.

You can request more than one, and each is tracked separately.

Units set their own subdivision. See setting your callsign, department and subdivision.

Supervisor required

Marks the call as requiring a supervisor. See automatic assignment.

The ROUTING line shows "Supervisor required" once it is set, so units can see it before they attach.

Saving

SAVE REQUIREMENTS applies the department, announcement and supervisor settings.

Adding and removing subdivisions applies immediately.

Related pages

  • DispatchThe dispatcher workspace, the two tabs, what changes when you enter the dispatch view, and what happens with two dispatchers on at once.
  • Creating a call from dispatchThe dispatcher call form, the three announcement modes and the supervisor required checkbox.
  • Assigning and detaching unitsAssign a unit to a call by hand, set the primary unit and detach somebody from a call.
  • Automatic assignmentAutomatic assignment assigns available units to open calls, processes calls by priority, and can be overridden for a dispatcher session.
  • Set your callsign, department and subdivisionYour unit profile holds the callsign, department tag and subdivision that dispatch and automatic assignment work from, plus department access codes.
  • DepartmentsDepartments decide call routing, which report forms members get and which access codes can be issued.

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