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Civilian

Reporting an emergency

Civilians submit emergency calls into the CAD queue with a caller, a type, a location and a description, subject to a wait between calls.

EMERGENCY submits an emergency call into the same queue dispatchers and units work from. It is handled the same as a call a dispatcher raised. Emergency call on HOME opens the same page.

Create a civilian before submitting a call. See civilians.

Submitting a call

  1. Select the caller from your civilians. The primary civilian is preselected.
  2. Choose the type. Medical, Fire, LEO or Other.
  3. Enter the location. Required.
  4. Describe what is happening. Required.
  5. Select SUBMIT EMERGENCY CALL.

The status line confirms with "EMERGENCY CALL RECEIVED" and the case number.

What the type does

It sets which service the call is aimed at. Medical goes to EMS, Fire to fire, LEO to law enforcement, and Other to the community's default department.

It does not set a priority. A dispatcher sets that, and can also change the department. See creating a call from dispatch.

Your civilian's name and phone number are attached as the caller information.

The wait between calls

After you submit a call, SUBMIT EMERGENCY CALL is unavailable for a short period. A countdown shows the time remaining.

Submitting during the wait returns "Please wait before making another emergency call."

After submitting

The call appears in ACTIVE CALLS for every unit and dispatcher in the community. Depending on the community's configuration it may be assigned automatically, announced over the radio, or left for a dispatcher. See automatic assignment.

None of that is visible from the civilian view.

What units receive

The location and the description, along with the caller name and phone number from the selected civilian.

Related pages

  • The civilian sideCivilians, vehicles, firearms, court cases and emergency calls live in the civilian view, and everything units can look up starts here.
  • Creating and editing civiliansCreate a civilian, receive an automatically issued driver licence, set which one is primary, and set the licence status officers see.
  • Creating a call from dispatchThe dispatcher call form, the three announcement modes and the supervisor required checkbox.
  • Automatic assignmentAutomatic assignment assigns available units to open calls, processes calls by priority, and can be overridden for a dispatcher session.
  • DispatchThe dispatcher workspace, the two tabs, what changes when you enter the dispatch view, and what happens with two dispatchers on at once.
  • Working a call as a unitAttaching to a call, marking en route and on scene, adding call notes, detaching, and the disposition prompt when you are the last unit.

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