Community administration

The Community Panel is reached from the COMMUNITY PANEL card on the Portal and is available to owners and managers. The heading reads "Community Panel" with the community name below it.

The tabs

OVERVIEW holds the community display name, SMART DISPATCH, CALL AUDIO and CALL LIST.

CALL LIST sets the order of the call list on Patrol CAD and Dispatch for everyone in the community. Priority, then oldest is the default: calls waiting for a unit first, then by priority, oldest first within a priority. Priority, then newest keeps that grouping with the newest call first within a priority. Signal 100 on top, then newest pins Signal 100 and lists everything else newest first. Newest first lists every call by time, newest on top. On Patrol CAD a unit's own call is always first.

DEPARTMENTS + CODES shows two panels. See departments and access codes.

USERS is the permission grid. See community users and permissions.

GAME SERVER LINK on OVERVIEW holds the game server key, your community slug and the in-game call alerts switch. See connect your game server and call alerts.

INTEGRATIONS is the owner's tab. It holds the Discord webhooks and which events each one receives. Managers do not see it. See Discord notifications.

A Community dropdown at the top right switches which community you are editing, for accounts that manage more than one.

Setting up a new community

1. Set the community display name on OVERVIEW.
2. Create the departments. Access codes for patrol, supervisor and dispatcher each require one. See departments.
3. Set a default department for calls that do not classify.
4. Generate access codes. See access codes.
5. Connect the game server if the community runs one. See connect your game server.

Members who join before departments exist have no department, which gives them the law enforcement report set and excludes them from automatically routed work until they are assigned one.

Owner and manager differences

Both reach the whole panel. The difference appears in the users grid.

Only the owner can grant management access to another member, and only the owner can edit or remove another manager. A manager attempting either returns "Only the community owner can grant management access."

The owner role cannot be reassigned from this panel. Deleting an account that owns a community suspends that community until PlateNet administration assigns a new owner.

Password resets, one time codes and account unlocking are handled by PlateNet administration. Members join by redeeming a code.

Report review

Which reports a member can review is set by their supervisor standing and department. See reviewing reports as a supervisor.

Back to the PlateNet documentation index / All Community administration pages